FREQUENTLY ASKED QUESTIONS - REDSTORY

We start preparing your order once the payment is confirmed. Your order is prepared with extra care, your artwork is packed inside a 3 3-layeredube, and the frames come with air bubble/thermocol packaging.

We make sure that you receive the art in the best form. However, if you receive a damaged or defective product, let us know at contact@redstory.in along with pictures of the damaged product.

we start working on your art as soon as you place , each artwork is created just for you on your desired design and wish size as each order and every artwork is made fresh and prepared accordingly

The order can only be canceled if we are informed within 2 hours of placing the order on our email i.e. redstory.in or through Whatsapp message on +91 8527440576

Redstory offers multiple payment methods, allowing you  the flexibility to complete the payment using the payment method of their choice. like :-

Debit Card

Credit Card

net banking,

Upi

emi

bank transfer

paylater 

Wallet options : 

freecharge

payzapp

airtelmoney

jiomoney

olamoney

phonepe

paypal

amazonpay

note -: All options may not be available all time 

At Redroar, our priority is to provide you with a secure, efficient, and enjoyable shopping experience. Here are the key reasons why we have chosen not to offer COD:

1. Fraud Prevention
2. Security Risks
3. Delivery Delays
4. Higher Costs
5. Focus on Secure Alternatives

By avoiding COD, we can ensure a smoother, safer, and more reliable service for you. Thank you for supporting Redroar as we continue to prioritize customer satisfaction and trust.

Refund Policy

• Damaged or Misprinted Products:
  If you receive a product that is damaged or misprinted, please reach out to us immediately at contact@redstory.in. We will promptly initiate the refund process to resolve the issue. Our goal is to make things right as quickly as possible, and we won’t ask unnecessary questions or complicate the process.

We deeply value your trust and will do everything in our power to address any concerns you may have.

Custom Order and Return Policy

At Redstory, each piece of art is printed on demand and made specifically to order, ensuring a personalized and unique product for every customer. This approach allows us to deliver high-quality, custom-designed wall art, but it also means:

• We do not pre-print or hold inventory.
• We are unable to accept returns, exchanges, or provide refunds for any reason other than damage during delivery.

We hope you understand that this policy allows us to continue offering exceptional quality and craftsmanship in every piece.

Cancellation Policy

As part of our commitment to efficiency and quality, we cannot accept cancellations once an order has been placed. We encourage all customers to review their orders carefully before submission. Double-check product details, quantities, shipping addresses, and payment information to ensure accuracy.

While we cannot process cancellations, our team is here to assist with any post-order inquiries or adjustments wherever feasible. Your satisfaction remains our priority, and we are happy to explore any solutions within our policy framework.

Our Commitment to Customer Support

At Redstory, we believe in building lasting relationships with our customers. If you have any questions, concerns, or issues, don’t hesitate to reach out to us at contact@redstory.in. Our friendly and responsive customer support team is always ready to assist you.

We sincerely appreciate your understanding and trust in us, and we will continue to go above and beyond to provide the best possible service.

Thank you for choosing Redstory to bring inspiration and motivation into your life. We are honored to be part of your journey.